MUA Studio Support
Shuruat Kaise Karein
Mujhe sabse pehle kya set up karna chahiye?
Home tab kholo aur setup checklist follow karo. Apni services add karo, booking website set up karo, aur online card payments lene hain toh Stripe connect karo. Shuru me hi kuch clients add kar lene se bookings aur quotes jaldi ban jaate hain.
App kaise organized hai?
Isme char tabs hain. Home par aapki upcoming bookings, setup checklist, booking link aur notifications dikhte hain. Calendar me aapka schedule month ya day ke hisab se dikhta hai. Analytics me earnings trends, website visits aur top clients dikhte hain. Profile me aapka account, stats, subscription, settings aur My Work menu hota hai.
My Work kya hai?
My Work Profile tab ka wo menu hai jisse har working area khulta hai: Bookings, Quotes, Clients, Services, Portfolio, Intake Forms, aur Website.
Main apni services kaise add karoon?
Profile > My Work > Services me jao aur + par tap karo. Name, category, price, duration aur buffer time set karo. Har service ke liye optional deposit rakh sakte hain aur use active ya inactive toggle kar sakte hain. Add-ons extra services hain jin ka apna price hota hai.
Home tab par kya dikhta hai?
Home par aapki upcoming bookings, shuruat ke liye setup checklist, share karne ke liye booking link ka card aur notification bell dikhti hai. + button se aap nayi booking, client ya quote create kar sakte hain.
Kya main apne existing clients import kar sakti hoon?
Bulk import available nahi hai. Home tab ke + button se clients add karo, ya phir booking ya quote banate waqt inline add kar lo.
Clients
Naya client kaise add karoon?
Home tab par + par tap karke New Client chuno, ya phir booking ya quote banate waqt inline client add kar lo. Aap photo, email, phone number aur Instagram handle save kar sakti hain.
Client profile me kya save hota hai?
Contact details, photo, skin type, undertone, Fitzpatrick scale aur aapke notes. Profile me session history, linked bookings aur invoices, aur lifetime spend bhi dikhta hai.
Skin profile kis kaam aata hai?
Skin type, undertone aur Fitzpatrick scale reference details hain, jinse session se pehle products aur shades plan karne me madad milti hai.
Kisi client ko jaldi kaise dhoondhein?
My Work se Clients kholo aur naam se search karo. Har profile se client ki bookings aur invoices link hote hain.
Repeat client ke liye kaise prepare karein?
Appointment se pehle client profile kholo. Apne notes, skin details, purane sessions aur linked invoices check kar lo.
Bookings
Nayi booking kaise create karein?
+ par tap karke New Booking chuno. Client select karo, ek ya zyada services add karo, date, time aur location set karke save kar do. Jab koi client quote confirm karta hai ya aapki website se book karta hai tab bhi booking ban jaati hai.
Booking statuses kaise kaam karte hain?
Bookings pending, confirmed, completed ya cancelled hoti hain. Pending bookings confirmation ka wait kar rahi hoti hain. Completed aur cancelled bookings aapki history me rehti hain.
Purani ya aane wali booking kaise dhoondhein?
My Work se Bookings kholo. Status, client, service ya date se filter karo, ya search use karo. Calendar tab me bhi yahi bookings month ya day ke hisab se dikhti hain.
Bookings par deposit kaise kaam karta hai?
Aap kisi bhi booking par deposit request kar sakti hain aur custom amount set kar sakti hain. Jab Stripe connected hota hai, toh client online card se deposit pay kar deta hai.
Check-in aur complete session kya hain?
Jab client aaye toh booking khol kar Check In par tap karo. Jab kaam ho jaye, toh session complete karke booking ko completed mark kar do.
Bookings ke saath invoices kaise kaam karte hain?
Har booking ke saath invoice attach ho sakta hai. Invoice dekhne, payment record karne ya use void karne ke liye booking kholo. Jab Stripe connected hota hai, toh clients online pay kar sakte hain.
Booking agreements kya hote hain?
Booking agreements ke zariye client appointment se pehle aapki terms accept kar sakta hai. Client email par aaye one-time code se verify karta hai aur electronically accept ya sign karta hai. Signed PDF aur accept ki gayi exact terms ka record booking ke saath save ho jata hai.
Kya main kisi booking ke liye intake form bhej sakti hoon?
Haan. Booking khol kar client ko intake form bhej do. Wo appointment se pehle ise bhar denge aur aap booking me hi unka response review kar sakti hain.
Quotes
Quote kaise banayein?
+ par tap karke New Quote chuno. Wizard aapko step-by-step client select karne, services aur add-ons add karne, event ki date aur location set karne, message likhne, aur deposit, discount ya extra fees add karne me guide karta hai.
Client ko quote kaise dikhta hai?
Har quote ka ek shareable public link hota hai. Isse text, email ya DM se bhej do. Client link khol kar details check karta hai aur confirm ya decline kar deta hai.
Quote statuses kya hote hain?
Quotes draft, sent, confirmed ya declined hote hain. Drafts sirf aapko dikhte hain. Sent quotes client ke response ka wait kar rahe hote hain. Confirmed quotes booking ban jaate hain.
Kya main quote edit kar sakti hoon?
Haan. Services, pricing, dates ya message change karne ke liye quote khol kar edit kar lo.
Kya main discount ya extra fee add kar sakti hoon?
Haan. Quotes me discounts ke saath fees aur surcharges bhi add ho sakte hain, taaki client ko wahi total dikhe jo aap charge karti hain.
Jab client quote confirm karta hai toh kya hota hai?
Quote confirmed mark ho jata hai aur booking ban jata hai, jisme client, services, date aur pricing apne aap carry over ho jaate hain.
Website
Meri booking website kya hai?
yourname.muastudio.co par aapka personal public page jahan clients aapki services dekh kar aapko book kar sakte hain. Ise Profile > My Work > Website se set up karein.
Main apni booking website par kya kya customize kar sakti hoon?
Website editor me koi bhi page khol kar wahan ki settings dekhein. Aap names, introductions, page headings, navigation, services, availability, policies, social links, client sign-in, aur checkout par no payment, deposit ya full payment me se kya chahiye, ye sab edit kar sakti hain.
Availability kaise kaam karti hai?
Clients kitne din pehle book kar sakte hain (days me) aur aapko kitna minimum notice chahiye (hours me), ye set karein. Clients sirf usi time window ke andar slots pick kar sakte hain.
Kya clients online book karte waqt pay kar sakte hain?
Haan. Website > Payments me jaakar select karein ki online bookings ke liye no payment, deposit ya full payment chahiye. Card payments Stripe ke zariye process hote hain. Aap ye bhi choose kar sakti hain ki aapke page par prices dikhein ya nahi.
Main apna booking page kaise share karoon?
Home tab par aapke booking link ka ek card dikhta hai. Wahan se ya Website settings se copy karke apne Instagram bio, TikTok, ya jahan bhi clients aapko dhoondhte hain wahan add kar dein.
Kya main cancellation policy set kar sakti hoon?
Haan. Website > Terms and policies mein apni cancellation policy aur terms likhein taaki booking karte waqt clients unhein dekh sakein.
Payments
Stripe kaise connect karein?
Profile > My Work > Website par jayein aur Payments section kholein. Connect par tap karein aur Stripe onboarding steps poore karein. Yeh section aapka connection status dikhata hai.
Clients online kya pay kar sakte hain?
Aapki settings ke hisab se card dwara deposits ya full payment. Booking deposits mein custom amount add kar sakte hain, quotes mein deposit include kar sakte hain, aur invoices ko online pay kiya ja sakta hai.
Invoices kaise kaam karte hain?
Invoices bookings se attached hote hain. Invoice dekhne, payment record karne, ya void karne ke liye booking kholein. Jab Stripe connect ho, toh client invoice online pay kar sakta hai.
Kya main tax add kar sakti hoon?
Haan. Optional tax settings se aap jahan zaroorat ho wahan total amount mein tax include kar sakti hain.
Kya app use karne ke liye Stripe zaroori hai?
Nahi. Aap Stripe ke bina bhi bookings, quotes aur invoices manage kar sakti hain aur jaise chahein payment collect kar sakti hain. Stripe ki zaroorat sirf online card payments ke liye hai.
Legal
Booking agreements kaise kaam karte hain?
Booking ke saath apne terms attach karke client ko bhejein. Client apne email par aaye one-time code se identity verify karta hai, fir terms accept karta hai ya electronically sign karta hai. Signed PDF booking ke saath store ho jata hai, aur app accepted terms ka exact record rakhta hai.
Kya clients contracts electronically sign kar sakte hain?
Haan. Booking agreements mein email se verified one-time code dwara electronic signatures ka option hai. Signed PDF aapko aur client dono ko milta hai.
Intake forms kaise kaam karte hain?
Profile > My Work > Intake Forms se text, dropdown, paragraph aur checkbox fields use karke form templates banayein. Ek form ko default set karein, appointment se pehle client ko bhejein, aur submission aane par use review karein.
Intake form responses kahan dikhenge?
Jis booking se form bheja gaya tha use kholein, ya submissions dekhne ke liye My Work se Intake Forms kholein.
Portfolio
Portfolio photos kaise add karein?
Profile > My Work > Portfolio par jayein aur + tap karein. Apne camera ya photo library se photos upload karein.
Kya main control kar sakti hoon ki kaun si photos public hongi?
Haan. Har image ki apni public ya private setting hoti hai. Private images sirf aapko hi dikhti hain.
Mujhe kaun si photos publish karni chahiye?
Wahi kaam use karein jise share karne ki permission aapke paas ho. Public images potential clients ke saamne aapke business ko represent karti hain, isliye apna sabse behtar recent work pehle dikhayein.
Troubleshooting
Kya app offline kaam karta hai?
Aapka data device par cache ho jata hai, isliye bina connection ke bhi screens padhi ja sakti hain. Connection laut te hi app dubara sync ho jata hai.
Notifications kahan dikhte hain?
Notification center kholne ke liye Home tab par bell icon tap karein. New bookings aur quote activity jaise updates ke liye aapko push notifications milte hain.
Push notifications kaise enable karein?
App poochne par notifications allow karein, Home tab par prompt use karein, ya iOS Settings > Notifications > MUA Studio mein jaakar unhein on karein.
Mera data update kyu nahi ho raha hai?
Apna connection check karein aur pull to refresh karein. Agar aap offline the, toh sync hone tak app cached data dikhata hai.
Bug report kaise karein?
support@muastudio.co par email karein aur batayein ki aap kya kar rahe the, kya hua, aur aap kis screen par the. Screenshots se hum issues ko aur jaldi fix kar pate hain.
Account
Sign in kaise karein?
Apne account email se sign in karein. Agar aap password bhool jayein, toh reset option use karein aur hum aapko password reset link email kar denge.
Free plan mein kya milta hai?
Free plan mein core features shamil hain lekin clients, bookings aur services ki ginti par limit hoti hai.
Pro mein kya milta hai?
Pro plan clients, bookings aur services par free plan ki limits ko hata deta hai. Aap app ke andar subscribe karte hain aur billing App Store ke dwara hoti hai.
Apni subscription manage ya restore kaise karein?
Profile tab par subscription section kholein. Subscriptions aapke App Store account ke zariye bill aur manage hoti hain, aur aap isi screen se purani purchase restore kar sakti hain.
Kya main ek se zyada business chala sakti hoon?
Haan. Businesses ke beech switch karne ke liye Profile tab par business switcher use karein.
Kya main team members add kar sakti hoon?
Business owners apni team roster dekh sakte hain jismein har member ka role aur status hota hai. Team invitations jald hi aa rahe hain.
MUA Studio kin devices par chalta hai?
MUA Studio iPhone ke liye App Store (iOS 17 ya baad ka version) par aur Android ke liye Google Play par available hai.
Kya MUA Studio Android par hai?
Haan. MUA Studio Android ke liye available hai Google Play.
Kya MUA Studio sirf bridal makeup artists ke liye hai?
Nahi. Ye app bridal, editorial, special effects, film, aur freelance makeup work sabhi ke liye hai. Aapki services, quotes, aur booking page aapke offer ke hisab se adapt ho jaate hain.
Apna account delete kaise karein?
Istemaal karein account deletion request form. Hum permanently aapka account aur data delete karne se pehle email dwara aapki identity verify karte hain, usually 7 dino ke andar. Deletion undo nahi ho sakta.